Bad Email Addresses Report

You can generate a list of payers that did not receive intended email notifications due to invalid email addresses.

Invalid email addresses occur when:

Emails bounce back because the email address is closed or invalid
Emails have been blocked
Emails have been marked as spam

Who can access the report?

You must have the Access to the Bad Email Addresses Report permission or the reports superuser permission to be able to generate the report.

If you need access, please contact the Flywire administrator at your institution or contact Flywire Support at [email protected].

Reports superuser

A user is considered a reports superuser when they are given the Ability to review all reports permission. The superuser permission includes the following individual permissions:

Ability to access Communication Campaign Report
Ability to download PDFs from S3
Ability to view a report of staff notes
Access to Account Reconciliation Summary Report
Access to Authorized User Report
Access to Cash Flow Report
Access to Mobile/Email Updates Report
Access to Payment Plan Rebalance Report
Access to Payment Plan Summary Report
Access to Payment Summary Report
Access to Recently Defaulted Payments Plans Report
Access to Soon To Default Payment Plans Report
Access to User Access Report
Access to Users Viewing Offers, Not Completing Report
Access to the Bad Email Addresses Report
Access to the eRefund Enrollment Report
Access to the eRefund Status Report
Access to the Financial Responsibility Agreement Report
Access to the Payment Plan Installment Report

Running the Report

Select the Actions menu and click Reports.
On the Report List page, click the Bad Email Addresses Report link.
On the Bad Email Addresses Report page, enter the dates you want to include in the report.
- Select a start date from the From Date field.
- Select an end date from the To Date field.
Click Submit. A .csv file of bad email addresses is automatically downloaded.