Recently Defaulted Payment Plans Report

The Recently Defaulted Payment Plans report identifies payment plans that have defaulted in a specific number of days, up to 30 days. You can identify all payers whose plan status changed to default (as defined by your configuration) with the remaining balance.

Payment Plan Status

The status of any payment plan will be one of the following:

Active	The payer has provided payment (credit card or bank account) information, accepted the terms, and has not defaulted.
Cancelled	Your institution has rescinded the payment plan and the remaining account balance is due in full.
Completed	The payer has paid the balance in full outside of the payment plan system. Completed plans cannot be re-activated.
Defaulted	The payer has missed a number (established by your institution at implementation) of installment payments.
Offered	The payer has not yet entered payment information (credit card or bank account) and accepted payment plan terms.
Paid in Full	The payer has paid the entire balance.

Who can access the report?

You must have the Access to Recently Defaulted Payments Plans Report permission or the reports superuser permission to be able to generate the report.

If you need access, please contact the Flywire administrator at your institution or contact Flywire Support at [email protected].

Reports superuser

A user is considered a reports superuser when they are given the Ability to review all reports permission. The superuser permission includes the following individual permissions:

Ability to access Communication Campaign Report
Ability to download PDFs from S3
Ability to view a report of staff notes
Access to Account Reconciliation Summary Report
Access to Authorized User Report
Access to Cash Flow Report
Access to Mobile/Email Updates Report
Access to Payment Plan Rebalance Report
Access to Payment Plan Summary Report
Access to Payment Summary Report
Access to Recently Defaulted Payments Plans Report
Access to Soon To Default Payment Plans Report
Access to User Access Report
Access to Users Viewing Offers, Not Completing Report
Access to the Bad Email Addresses Report
Access to the eRefund Enrollment Report
Access to the eRefund Status Report
Access to the Financial Responsibility Agreement Report
Access to the Payment Plan Installment Report

Running the Report

Select the Actions menu and click Reports.
On the Report List page, click the Recently Defaulted Payment Plans link.
On the Recently Defaulted Payment Plans page, enter the number of days (between 1 and 30) for which you’d like to see results.
Click Submit.