Mobile/Email Updates Report

You can download the updates payers have made to their contact information within the last 30 days, Contact information includes email addresses, phone numbers, or street addresses.

Use this information can be useful for updating contact information in your other systems up to date.

You must have the Access to Mobile/Email Updates Report permission or the reports superuser permission to be able to generate the report.

If you need access, please contact the Flywire administrator at your institution or contact Flywire Support at [email protected].

A user is considered a reports superuser when they are given the Ability to review all reports permission. The superuser permission includes the following individual permissions:

  • Ability to access Communication Campaign Report

  • Ability to download PDFs from S3

  • Ability to view a report of staff notes

  • Access to Account Reconciliation Summary Report

  • Access to Authorized User Report

  • Access to Cash Flow Report

  • Access to Mobile/Email Updates Report

  • Access to Payment Plan Rebalance Report

  • Access to Payment Plan Summary Report

  • Access to Payment Summary Report

  • Access to Recently Defaulted Payments Plans Report

  • Access to Soon To Default Payment Plans Report

  • Access to User Access Report

  • Access to Users Viewing Offers, Not Completing Report

  • Access to the Bad Email Addresses Report

  • Access to the eRefund Enrollment Report

  • Access to the eRefund Status Report

  • Access to the Financial Responsibility Agreement Report

  • Access to the Payment Plan Installment Report

Running the Report

  1. Select the Actions menu and click Reports.

  2. On the Report List page, click the Mobile/Email Updates link.

  3. On the Mobile/Email Updates page, enter a number of days between 1 and 30.

  4. Click Download. A .csv file of user updates is automatically downloaded.