Scenario: Refund Payment when Enrolled in the eRefunds Feature

This scenario occurs when a student or Authorized User is enrolled in the eRefunds feature and receives a refund payment.

The workflow is the same for both Authorized Users and students. The difference will be in the types of refund payments they are allowed to receive based on NACHA regulations. Authorized Users are only allowed to receive Parent PLUS refund payments, students are required receive all other refund payments.

For instructions on how a payer enrolls in the eRefunds feature, see Scenario: Enrolling in eRefunds. If a student or Authorized User is not enrolled in the eRefunds feature, you can follow the scenario for a refund payment when not enrolled in eRefunds.

  1. You send Flywire a file with the refund payments that need to be processed.

    A refund file format specification template is available. The template includes instructions and examples for creating the refund file. For more information, see eRefund File Specifications.

  2. Flywire processes the payments and separates out the payments for students or Authorized Users enrolled in the eRefunds feature.

  3. Flywire sends your bank the direct deposit information for the refund payments between 6:00 and 7:00 PM Eastern Time.

  4. Your bank sends the direct deposits to the student or Authorized User's bank account.

    The timing of the direct deposit transfers is determined by your bank.